Shipping & Returns
It is our priority to get your items to you as quickly as we can and work along the following timetable to ensure quality and that your items arrive in perfect condition with the utmost care.
If overnight shipping is selected for an order placed after 3 PM ET, your package will ship the following day; if the order is placed on a Friday, it will not be delivered until Monday. There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue. Our goal is to process and ship orders within 2-5 business days of receipt. If an item in your order isn’t stored in our warehouse, then please allow 2-3 weeks for your purchase to be processed. Your order may be processed with multiple shipments; if this is the case, you’ll receive an email with your tracking number when each shipment occurs.
Your shipping address can be modified for each purchase based upon the option you select. If you have a change to your shipping address after placing an order or you wish to change the priority of your shipping, we ask that you contact Customer Service to request any modifications; please note, however, that once your order has shipped, we cannot change the shipping address.
Shipping Rates and Carriers
Gilt offers four shipping options for U.S. domestic orders that consist of items in our warehouse:
- Standard - $9.95
- Expedited (2-Day) - $19.95
- Overnight - rates vary by destination address
For additional questions or inquires, please contact the retail concierge at iwearjake [at] jake.clothing or 415.527.7611.
Easy Returns & Exchanges
We understand that your wardrobe is a personal investment and it matters to you. Quality is our highest priority which is why we guarantee our products to be free of manufacturing defects and will accept any defective item for refund or exchange. JAKE will gladly accept returns of purchases of unworn, unwashed, undamaged, unaltered or defective merchandise. Please note that JAKE retains the right to deny any refund that it believes shows wear or damage from alteration or use.
For U.S. customers, we accept returns of in-store purchases for full refund or exchange within 21 days of the date of purchase. Outside the United States, we cannot guarantee and accept cross-border returns. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt as well as a government-issued photo ID.
Monogrammed or personalized items can only be exchanged but not returned. Gift cards cannot be exchanged for cash or credit. All items purchased as part of a promotion must be returned to receive a full refund. Kept items will be charged at full market value.
For U.S. customers, phone and online purchases that shipped to an address within the United States may be returned to a JAKE store for a full refund or exchange within 21 days of original date of purchase. Monogrammed or personalized items can only be exchanged but not returned. Gift cards cannot be exchanged for cash or credit.
Customers choosing to ship items back on their own should use the method outlined below:
- Please contact customer service at iwearjake [at] jake.clothing requesting a Returned Merchandise Authorization number.
- Include your original packing slip that arrived with your order OR print a copy of your online order receipt along with the merchandise in the package.
Send the RETURNS to:
ATTN: Customer Service + Returns Dept.
619 Sansome St.
San Francisco, CA94111
Please be certain to insure the package and use a trackable method of shipping. JAKE is not responsible for insurance and return shipping costs or damage to the merchandise or package occurred during the shipping process.
We will process an exchange or issue a refund in accordance with this policy once we receive your package.
Please do not send any packages to our office without contacting us first. Any package that is sent to our office that does not follow our return policy may be sent back to the customer without a refund.
For International customers, orders placed online cannot be returned or exchanged in stores. If for any reason you are not satisfied with your purchase, please email us at firstname.lastname@example.org within 21 days of the original date of purchase to initiate the return process. If you choose to return an item and the return is authorized by our team, you will be provided with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any insurance and shipping charges of the return. Monogrammed or personalized items can only be exchanged but not returned. Gift cards cannot be exchanged for cash or credit.